Welcome to our Terms and Conditions. On this page, we aim to explain all of the legal information that you need to be aware of in simple terms. However, if there is something that you are not clear on, then please feel free to get in touch.

Terms of Sale

We would recommend that you read these terms of sale carefully before ordering any products from our site. These terms of sale tell you who we are, how we will provide products to you, what we expect you to do, what to do if there is a problem and other important information.

By placing an order on our site, you agree to be bound by these Terms and Conditions.

Accuracy of Content

We take a lot of time and effort to make sure that all of the products listed on our website are accurate and fairly described. However, we recognise that we're only human and mistakes may happen. We cannot be held responsible for any errors or omissions or for the results arising from the use of such information.

We aim to present products on the website with minimum discrepancy, however we cannot accept any responsibility for any variation in colour caused by studio lighting, monitor setting, browser software or computer system used to view the products. Colour variations between stock batches may occur and we cannot guarantee that different batches will be perfect colour matches.

We are not responsible for any third party articles, websites or all other external press for price or stock discrepancies of items. We will not be in the position to refund any price discrepancies between under such circumstances.

In normal circumstances, when you place an order, you are offering to buy a product from us, and we will automatically send you an order confirmation. It is only at the point of delivery that we see this as us accepting your order.

Until this point, we reserve the right not to fulfil your order for any reason such as there has been a pricing error or similar, we are unable to deliver the order, or we can't get hold of the product that you've ordered. This situation is rare but should it happen; we will refund you any money that has been paid for this order.


We aim to always offer our customers the best possible prices. All of our prices are inclusive of VAT and exclude delivery charge unless otherwise stated.

  • Promotions & Discounts: From time to time, we may offer promotional prices or discount products within a sale. Any such offers will apply to selected products and will be subject to availability.
  • Discount Codes: From time to time, we may offer discount codes on selected products or basket values. These discount codes will only be available for a limited amount of time, and when issued, we will clearly display when they expire. If you are returning an item where a discount code has been applied, then your refund will be for the full amount minus the discount applied from the discount code. We reserve the right to refuse fulfilment of orders if we notice with our reasonable opinion unfair use of promotions or discount codes.
  • Product Bundles: From time to time, we may offer you the opportunity to buy a bundle. A bundle is a defined group of products that we specify and make available for you to buy at a discounted rate. If you were to buy a bundle, and then decide to return one of the items within the bundle, we would only look to refund you the discounted value of the product rather than the full advertised price.

Prices on the website may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.

We are unable to offer a price adjustment on items originally purchased in a sale, promotion, or with any discount codes. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.

Before you place an order

Buying furniture from the internet can be a little tricky, so we always recommend that you consider the following before placing an order:

  • Delivery is to the entrance way of the first communal door on your property. We regret we are unable to enter your property under any circumstances.
  • Can the furniture boxes be easily taken into your property? Are your doors wide enough? Are there stairs, lift or a passageway? We would recommend that you use the dimensions of the packages on the website to see whether the boxes will easily fit through doors or passageways. It's also wise to factor in the weight of the boxes so if you need extra help getting the boxes into your property that you arrange for this as our delivery team will not be able to help you do this.
  • Will the furniture fit in the room? We'd recommend that you use the dimensions stated on the website to measure up the space in your room where you intend the item to go and make sure that it will fit.


Payment for all orders must be made by credit or debit card either directly via our website or through PayPal.

We also recently launched Klarna as a way of offering our customers the opportunity to buy from us without having to pay upfront.

Payments using Klarna

Please note that if you choose to use Klarna to pay for your purchase, that this agreement is between you and Klarna. If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

  • Klarna payments are subject to your financial circumstances. Klarna may have rejected your application to Pay later or Pay later in 3. We would recommend choosing another type or payment or placing an order for a smaller amount.
  • You may have outstanding payments on previous Klarna purchases.
  • You may have missed a required field at the checkout, such as filling in your date of birth.

Please note that Klarna is an independent payment company and we have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

Placing your order and delivery dates

Once you place an order via our website, you will automatically receive an email from us to confirm the order. We will then go and pick your order and label it ready for it to be sent to you.

The next email that you receive from us is sent when your order is dispatched. On this email, we will confirm how your order will be sent to you:

  • Delivery via DHL Parcel/DPD - in your email we will confirm your unique parcel tracking or reference number and provide you with a link where you can track your delivery. Orders dispatched with DHL Parcel/DPD are normally sent within 1 working day after order is placed if item(s) purchased are in stock, and normally out for delivery with the courier the next working day after dispatch.
  • Delivery via XDP - larger/ heavier items are sometimes sent with XDP. In your email you will receive an XDP tracking number, which you can use to track on https://www.xdp.co.uk/ . XDP is normally delivered within 3 working days after dispatch, but this can be longer for certain delivery addresses in Scotland and some rural areas.
  • Daals Home Delivery Service - You will receive an email or a text message to confirm your delivery from us approximately 24 hours in advance to confirm a delivery slot. Deliveries with our own Home Delivery Service are normally scheduled within 7 working days. Certain postcode areas, including BH, DT, EX, LD,  LL, PL, TA, TQ, SA, SY, TR can take up to 14 working days to deliver.

    Delivery limitations

    We regrettably cannot currently deliver to the following areas:

    Isle of Wight, Isle of Scilly, Northern Ireland, AB31-56, FK20, GY, IM,  IV, JE, KW, PA20 - PA78, PH4 - PH50, KA27 - KA28, ZE.

    For bulky or heavy items that require special delivery (such as sofas, dining table, beds), we are unable to deliver to AB, DD,BT, IV, PA, PH, PO30~41, FK, KA, KY, TR21~25, HS, KW, ZE, IM, JE, GY.

    Even though our Drivers make every attempt to deliver, sometimes we have restrictions of where we can park so it would be good to know in advance if you often have delivery restrictions and how you got your delivery. Please leave any instruction that could help with delivery in order note when you place your order, or contact customerservice@daals.co.uk.

    Our home delivery drivers will not leave your delivery in a safe place or with a neighbour without prior permission from yourselves.

    Deliveries are made to the communal entrance of the delivery address with free shipping service. If you have special requirements, please contact us for special quotes of delivery charge. 

    In rare cases when a scheduled delivery has to be cancelled due to circumstances out of our control, we will aim to reschedule it as soon as possible.

    Please note that we will not be able to meet any obligations as a result of the following reasons: 

    • If the product you ordered is not available.
    • The order payment authorisation fails. 
    • If it is identified that there is a product description or pricing error. 
    • If customers do not reach any order criteria outlined in the Terms & Conditions. 
    • If our couriers are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

    On Delivery

    We know that it is exciting to receive a new piece of furniture, and the temptation to rip the packaging is great. Please try not to do this, and keep all of the packaging until you have checked the item over and decided to keep it.

    We really advise you to keep the packaging until you are sure you do not wish to change your mind as we are not able to provide you with any new packaging for the collection and return of your product.

    In the instance that you decide to return the item, please refer to our PRODUCT RETURNS & REFUND POLICY

    Failed Deliveries 

    Applicable for deliveries that are made by our own dedicated fleet

    • If a delivery fails because of one of the following reasons, we will contact you to arrange a redelivery and may charge you for the costs incurred as set out below:
      • a) If we are provided with incorrect or incomplete delivery information
      • b) No one over the age of 16 is available at the delivery address to receive the order
      • c) We are unable to gain safe access to the delivery address
      • d) Delivery is refused
    • Our charges for a failed delivery are as follows:
      • £30 - Up to 2 Items
      • £60 - 3-5 Items
      • £100 - 6 Items or more 


    We may, from time to time, sell items that are not yet physically in our warehouse. We call this a pre-order. These items are clearly identified on our website and both on the product page, and within the checkout process, an indicative date of delivery may be given.

    PLEASE NOTE Quite often this can be subject to change due to reasons beyond our control, for which we assume no liability. However we will endeavour to inform you of any delays to this date by email.

    If your order consists of a pre-ordered item and an item that is currently in stock, we will look to deliver your entire order together.

    The Product

    Just in case you missed it, almost all of our products come in a flat pack unless specified in product description on the site, and require assembly. When applicable assembly instructions are provided and you may need some tools to help you build the product. We don't provide all the tools you require but we do supply the necessary Allen key.

    We would also encourage you to check against the instruction manual that you have all of the parts before you begin assembly.


    Please contact customerservice@daals.co.uk for any help or support you need, for example if you notice part(s) missing or defective in the package. 

    Depending on our stockholding at the time and the parts missing, we may need you to return the item, so please do not start assembly until you have all of the parts.

    Returning Products

    Our Change Of Mind Guarantee

    We understand that sometimes the product isn’t what you wanted or expected. For this we offer 30 days of change of mind. We are happy for you to return the product unfortunately we are unable to arrange a free of charge collection. You will need to return the product at your own cost. If you struggle let us know we might be able to support you and find a carrier that can help.

    So if you wish to return the item it must be in the following condition:

    • Unopened
    • Unused
    • In its original packaging (including all vacuum packaged products sealed and unopened)
    • The packaging and the product in resalable condition.

    For you to receive a full refund we will need to receive the product back satisfying the condition outlined above. We advise when you hand the parcel over to the carrier please take a picture of the package. So if it is damaged when it gets to us we can advise you as soon as possible so that you can make a claim against your carrier for the product. We can unfortunately only keep the product for a short time, should your carrier company wish to inspect the product for the claim.

    We take photos of any damaged packaging and product upon processing the return. Your product will be inspected by our returns department.

    If you return the product and it is in used condition we may not be able to offer a full refund as we will not be able to resell the product onto another customer. Therefore we may only be able to offer a partial refund which may be a lot less than the purchase price depending on the condition the item is returned in.

    For returning all products you must attempt to send them back in the original packaging or in packaging with cardboard backing to stop any further damage to the product.

    If we deem the packaging of the product has been excessively damaged we reserve the right to decline a refund.

    For hygiene reasons we can only accept products back such as mattress, sofa cushions and any other soft goods that are unused and unopened in their original packaging. All vacuum sealed packaging must be unopened.

    You have received your item and it is not what you expected

    In this case we are happy to accept the product back. If this is the case, then please contact us as soon as possible. Under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, you have 14 days within receiving your item to change your mind and you are not happy with its quality.  If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. You must let us know as we value all feedback to try to improve the quality and specifications of our products. 

    Cancellations and Refunds

    We pride ourselves on offering products that are fit for purpose, but just to be clear, it's also our legal responsibility to make sure that this is the case. The Consumer Rights Act 2015 states that, as a customer, you have a legal right to either a refund, repair or replacement for products that are faulty or not what you expected.

    Gift cards or any other form of electronic voucher payment cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your statutory rights.

    You want to cancel an order, but you have not received it.

    We fully understand that sometimes mistakes happen and you need to cancel your order. At daals sometimes our products can be dispatched within hours of receiving the order. We may not be able to change/amend or cancel your order once it's been picked in our warehouse. If you change your mind about the order that you have placed on our website, then please contact us as soon as possible to cancel your order.

    • If your order has been dispatched and you would still like to receive a refund. Please refuse the item when the driver shows up or when the carrier calls you to notify you about the delivery. The item will be returned back to us and your refund will be processed within 28 working days.
    • After refusing the order, it would help us to speed up the process if you can notify us either by phone or via email and quote your order ID and postcode, so that we could locate your order and confirm order status faster.
    • Please note irrespective of the carrier this would incur a charge of return postage by the carrier and will be deducted from the refund. The amount depends on the size of the item you ordered.

    Collecting your Product

    From time to time we are asked to collect on behalf of customers that cannot find a carrier to return their product back to us. If this is an area in which we can service a collection we will change for this service and the price will be quoted and advice prior to collection being arranged. This charge will be made in advance of collection in lieu of deduction of collection charge from the refund. 

    You have received your item, and there are some parts missing.

    Unfortunately this can happen and we can work with you to resolve this. The easiest way to do this is to check the instruction manual for the name/code of the parts that you are missing.

    Sometimes we may have to go back to the manufacturers and therefore the time it takes to supply the missing parts can take a longer length of time to get to you. We know that you will need those parts as soon as possible and we aim to get these missing parts to you as soon as possible.

    If for some reason we can’t get the parts and you receive your product fully assembled we may need to look at an alternative option for you

    You have received your item, and the product is faulty


    Any fault or damaged items must be reported within 7 working days of receiving your delivery, or within 30 days should the fault develop after delivery.

    Our Customer Service team will ask for images or videos to help assess what the fault is so that we can follow the best route to resolve the fault. We regret that we are unable to meet the cost of return without images.

    From time to time we need to ask an independent product quality specialist company to come and complete a report on the product to help with the best resolution to the fault advised.

    We will offer remedy resolution, under the Consumer Rights Act 2015, to any manufacturing fault occurring within 6 months of receipt of goods. After six months of ownership, it's up to the customer to prove that the problem was there when received and that the fault was not down to ordinary wear and tear, or damages caused by the customer. We cannot be held responsible for items that are damaged due to incorrect assembly, misuse or wear and tear. Please make sure to read all care instructions on the product page.

    Products which are reported as damaged as part of a larger order - in these cases we offer to collect only the damaged item free of charge.

    Leaving a Review & Customer Reviews

    Once your item has been despatched, we will automatically send you an email approximately ten days after you receive your item so that you can provide us with some feedback. These reviews are then moderated and pushed up onto our website.

    Please note that all customer reviews are the opinions of our customers and do not form any part of the specifications or description of the product. We will not be held liable if any information within a customer review proves to be inaccurate.

    We reserve the right to use any images provided as part of a customer review in our promotional or marketing campaigns.

    Events Outside Our Control

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

    What this means in real terms is that if any of the following situations occur, then we cannot be held responsible or liable for delays or cancellations:

    • Strikes, lockouts or other industrial action by third parties,
    • Civil commotion, riot, invasion, terrorist attack or threat of a terrorist attack,
    • War (whether declared or not) or threat or preparation for war,
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters,
    • Failure of public or private telecommunication networks,
    • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • Unforeseen circumstances with Carrier companies and Drivers


    For example, the recent COVID-19 epidemic has had a significant impact on our business. It has meant delays within our manufacturer’s supply chain and delays in being able to deliver items to customers due to capacity issues within our delivery partner network. The impact to our customers has been that pre-orders have been delayed and some third-party deliveries have been delayed.

    Due to Covid restrictions within the workplace we may experience delays to the processing of your order.

    Our Liability

    We have a legal responsibility to provide you with products that are of suitable quality and are fit for the purpose intended.

    Our products are designed for use at home, and we do not make any guarantees or warranties about their performance in a work environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

    Our liability for losses you suffer as a result of us breaking these terms is strictly limited to the purchase price of the product you purchased and any losses which are foreseeable as a result of us breaking the terms of this agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    We do not in any way exclude or limit our liability for:

    • death or personal injury caused by our negligence
    • fraud or fraudulent misrepresentation
    • any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015
    • defective products under the Consumer Protection Act 1987

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.

    Warranty and Guarantees

    We provide the warranty described in the paragraph below for a period of up to 12 months from delivery for all products.

    However, this warranty does not apply to; fair wear and tear, wilful damage (including incorrect assembly), abnormal storage or working conditions, accident, negligence by you or by any third party, if you fail to operate or use the products outside of expected use, any alteration or repair by you or by a third party who is not one of our authorised repairers, or any specification provided by you.

    However, this warranty does not apply to; fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party, if you fail to operate or use the products outside of expected use, any alteration or repair by you or by a third party who is not one of our authorised repairers, or any specification provided by you.

    We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship throughout the warranty period. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our current range. To be covered by the guarantee, all products should be assembled in accordance with the instructions provided and be for domestic use only. This product guarantee applies to the original purchaser only, and takes effect from the date of purchase. The guarantee does not cover damage during assembly, accidental or malicious damage, improper use or negligence, discoloration due to prolonged exposure to sunlight or UV light, general wear and tear, damage due to poor assembly.

    In the event that we do need to replace an item and we no longer stock the item, then we reserve the right to replace it with an item of equal or greater value.

    Please note, under the Consumer Rights Act 2015, after six months of ownership, it's up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did. We are not able to offer warranty where the condition is not met.

    Please note our warranty is directly with you, the customer, it may not be transferred to third parties, for example should you decide to sell your product to another party.

    Please keep a copy of your original order confirmation email to refer to in the event of any claim. Our guarantee is in addition to your statutory rights and does not affect your statutory rights.

    Privacy Policy

    We will never share your personal information, read our Privacy Policy for more information.


    £500 Shopping Spree

    To enter this competition simply enter your email through one of these methods:

    • At checkout
    • Through one of our Shopping Spree ads on social media
    • Through our welcome sign-up form or footer

    This competition runs year-round with a winner chosen at random at the end of each quarter (March 31st, June 30th, September 30th, December 18th).

    The lucky winner will be notified by email within seven days of the above closing date(s) and must claim their prize within 12 weeks of receiving their email.

    Entrants must be aged 18 or over and live in England, Wales, or Scotland. One entry per person. The one-time voucher is for the competition winner only, and cannot be traded for a cash alternative or transferred to someone else.

    Other important information

    Energile Limited trading as daals is a limited company (08571780) registered in England whose registered office is at 17 Bayton Road, Exhall, Coventry, CV7 9EJ.

    This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the contracts (Rights of Third Parties) Act 1999 or otherwise.

    daals. reserves the right to change these Terms & Conditions at any time.