My Item is Out of Stock, How do I find out when it will be available again ?
We have an automated notification service for selected items, look out for the In stock reminder red tab on the page, if you click on the tab you will be prompted to enter your email details and we will send you a notification just as soon as the item returns to stock.
How much is standard delivery?
Standard delivery is free on all UK mainland orders with exclusions and the delivery time is within 1–5 working days.
How much is the delivery for bulkier items?
Standard and free delivery does not apply to our bulkier, heavier items (such as sofa-beds and bed frames) due to the size and weight. Delivery can take 1–7 working days and the delivery is charged at £14.99 per item.
How much is next-day delivery?
Next-day delivery is charged at £9.99 for all of our smaller items.
What time can I place an order in order to qualify for next-day delivery?
Please place your order by 1pm in order to qualify for next-day delivery.
Do you deliver to my location?
If you are unsure as to whether we can deliver to your location, or if your postcode is not listed above, before placing an order please contact us at: firstname.lastname@example.org and we will confirm for you and advise of any additional times and charges.
Do you deliver internationally?
We cannot deliver outside of the UK at this present time, but this is something we are hoping to change for future purchases.
How do I track my delivery?
We will notify you via email once the order has been dispatched and you will receive the relevant tracking information to be able to follow the progress of your delivery. If you require assistance with the delivery, please do not hesitate to contact us: email@example.com.
Are the items self-assembly?
With some exceptions, all of our items are self-assembly products.
Can you build the item for me?
Unfortunately, we do not currently have an assembly service in place. This is something we are looking at for future purchases. If you do use a third party assembly service, please note that we are not liable for any charges made as this is undertaken by your own discretion.
What is the exact size of the item?
All of our items are listed with weights and dimensions, but we do advise that as the items are measured by hand, there can be a ±3cm discrepancy on the measurements. We do not always have the information for exact measurement requests on hand, such as the distance between two armrests on one of our chair models, but we will always try and source this information for you. If you require this information, please ask us before purchase and allow us 1–3 working days to source this information for you.
My item is damaged?
We are very sorry if your item arrives damaged, please do contact us at: firstname.lastname@example.org with images of the damage and your order ID. Our team will assist you as soon as possible.
I have the wrong item?
If you think we have delivered an incorrect item to you, please email our team with an image of the description contents on the outside of the packaging box with your order ID and our team will assist you as soon as possible. Please do not assemble the item if you believe it to be incorrect.
Do you have a warranty period?
All of our products come with a 12-month warranty and this covers any parts that may develop an issue within that time. Please email our team with an explanation of the issue and your current address so we can rectify the matter as quickly as possible.
I have an issue with my item, but it is outside of the warranty?
Please contact us if your item develops an issue outside of the warranty and if we can provide the parts, you can purchase us them from us at a discounted price. Please email our team and they will be happy to advise further.
There are parts missing from my order?
If the product arrives with parts missing, please notify our team immediately with your order ID and the part number that is missing as per the instructions provided. As the items are self-assembly, we can dispatch replacement parts to rectify such unfortunate issues promptly.
I don’t like my item?
You are not obliged to keep your item if you do not like it, or if you have changed your mind. You must return the item within 30 days and you can visit our returns policy page for further information.
The product isn’t as advertised?
We endeavour to demonstrate the item and the item’s colour as accurately as possible, but individual perception and the contrast between viewing the item digitally can skew the items colour in reality. You can return the item within 30 days, please see our returns policy for information on change of mind returns.
Telephone: For all queries you can call us on 02477 180 023
Please note that the Customer Service team is available to help you with your query between 09:00am and 5:30pm every day including Saturday and Sundays.
If you have a query relating to an order you have placed, whether we can deliver to you, if your delivery is delayed or for any other assistance, please email us at: email@example.com. We aim to respond to all queries within 48 hours.