Returns

Delivery:

We deliver to the UK Mainland* and offer standard or next-day delivery. For the majority of our items, we offer a standard 1–5 working day service. For our bulky and heavy items (such as sofa-beds and bed frames), delivery can take 1–7 working days due to the size and weight. There are exceptions, please see our FAQ section for further information. 

 

This excludes Bank Holidays, which may be subject to longer delivery times. 

 

*Deliveries for our smaller items to remote areas, such as AB31 to AB38, AB40 to AB56, IV, KA, KW, PA20 to PA78, PH4 to PH50 and ZE in Scotland, as well as BT areas in Northern Ireland, will be subject to different price and date options, although some remote areas we regrettably cannot currently deliver to, but we will advise you at the time of purchase. Please be aware that we cannot deliver our selection of bulkier and heavier items to remote locations.

 

Christmas deliveries

To guarantee your order arrives in time for Christmas, please place your order before the 20th of December 2019. For all of our bulkier and heavier items, please place your order before the 19th of December 2019



Returns policy:

How long do I have to return my item?

We will accept all returns within 30 days of purchase. The item needs to be in a complete, ‘as sold’ condition and in the original packaging if you no longer want the item. 

 

Please note this does not affect your statutory right to cancel for any reason within 14 days, which commences from the day you receive the item. 

 

If you wish to return an item, you must contact us either via telephone or email to notify us and provide the following information:

  • name of courier used
  • date item was sent back
  • tracking information

 

You will be responsible for the return unless the item is damaged, defective or faulty. We will issue a full refund once returned on the condition the item is returned in a complete, unused, ‘as sold’ condition and in the original packaging. A handling fee may be applied if the item is not returned as advised and the nature of the return is change of mind.  

 

I want to return the item because it is faulty

If the item has arrived damaged, defective, or faulty, please contact our team via email or phone (please see the ‘contact us’ section) and outline the issue you are experiencing, as well as your order ID. If we need to collect the item, this will be organised on your behalf and will be free of charge. If you notice the item is damaged, you must notify us as soon as possible and discontinue assembly.