delivery-service

daals.co.uk offer free economy delivery across mainland UK (exclusions apply). Can’t wait to get your hands on your furniture? Check out our delivery methods below! 

Or, add your favourite products to your basket, pop in your postcode and take a look at the delivery options available to you before you checkout.

For large quantity orders, please contact our daaling customer service team at customerservice@daals.co.uk or call 02477 180 023.


Delivery Methods

Delivery methods for standard items

Some examples of what constitutes a standard item below:

 Small Desks
Office Chairs
Bedside Tables
 
 Delivery type Delivered within* Cost*
Economy 5 working days FREE
Express 3 working days From £7.99
Next Day
orders must be placed before 2pm 		1 working day From £9.99

Saturday
orders must be placed before 2pm on Friday

 1 day From £14.99

Pre-order
once stock is available

 7 working days FREE
*delivery duration and costs may vary based on your location.
* Please note, delivery timeframes do not include Bank Holidays

Delivery methods for bulky items 

Some examples of what constitutes a bulky item below:

Sofas
Beds
Dining Tables
 
 Delivery type Delivered within* Cost*
Economy 10 working days FREE
Express 5 working days From £29.99
Pre-order
once stock is available 		7 working days FREE
*delivery duration and costs may vary based on your location.
* Please note, delivery timeframes do not include Bank Holidays

Daals Delivery Network

We work with a range of courier services to ensure your orders reach you quickly and safely.
 
We work with trusted and reliable carriers such as DPD and DHL to ensure our items reach you safely.

For larger items, we will deliver them ourselves with our exclusive daals home delivery service making sure that they are handled with care and delivered safely to you.

In some circumstances, we may also use XDP to deliver your orders to you.
 
Once you’ve placed an order on daals.co.uk, you’ll automatically receive an order confirmation email with your order details.

Once your order has been dispatched, you’ll receive tracking details from the courier with all the information you need.

If your order is going to be delivered with our daals.co.uk home delivery service, we will contact you prior to delivery.

Daals Exclusion Zones

Unfortunately, we are unable to deliver to some postcode areas, outlined below:
Postcode exclusion 
AB, FK20, GY, JE, PH4 - PH50
Isle of Wight, Isle of Scilly, Northern Ireland
If you need further clarity on delivery exclusion areas, please speak with our customer service team via live chat or call us on 02477 180 023


FAQs

My address has parking restrictions or access issues.
No problem! Let us know via the order notes section on the basket page.

Can the delivery driver leave my order in a safe place or with a neighbour?
Of course! Just make sure you’ve given us written consent to do so via email by contacting customerservice@daals.co.uk, where someone will be happy to help.

If your order is being delivered by DPD or DHL, you can also visit the tracking page and request for your order to be delivered with a neighbour or safe place.

If I live in a flat, will the driver deliver upstairs?
Unfortunately, due to insurance regulations, our drivers will only deliver to the communal entrance of your property. 

What happens if my delivery is delayed or cancelled?
In the unlikely event that a scheduled delivery has to be cancelled or is delayed due to circumstances out of our control, the courier will get in touch with you and reschedule it as soon as possible.

Which carriers do you use?
We want to ensure that your items reach you quickly and safely, which is why we only work with reliable, trusted carrier partners, DPD and DHL. For larger items, we will deliver the items ourselves using our daals home delivery network, making sure the items are handled with care and reach you in good condition

 

Customer Service Opening Times

Phone lines
Monday - Sunday: 08:30 - 17:30

Livechat
Monday - Sunday: 08:30 - 22:30